Refund policy
If you are not completely satisfied with the products you purchased, we offer you the possibility to return them under the following conditions. Please read the information below carefully before initiating a return.
Return Restrictions
The following product categories cannot be returned:
- Special order products – items made according to your specifications or clearly customized.
Return of Defective or Damaged Products
If the products are defective or damaged, please send an email to anca@whynotink.eu with clear images of the defective or damaged product, along with a detailed description of the issue.
It is important that all returned products are in the same condition as when you received them. We cannot accept returns for products that show the following signs of damage:
- Signs of moisture, scratches, chips, dents, or mechanical/electrical shock;
- Excessive wear, including worn clothing items.
If you purchased multiple items of the same type, returns are only allowed for one opened item. Other items will be accepted only if they are still sealed.
Abuses and Repeated Returns
We reserve the right to refuse returns if there is evidence of abuse (repeated returns of the same products).
Additional Conditions
Returns can only be made within 14 calendar days from the receipt of the product, and the returned product must be accompanied by proof of purchase. The customer is responsible for the return shipping costs, unless the product is defective or does not match the description.
Please ensure that returned products are properly packaged to avoid any damage during transport.
If you have any additional questions regarding the return process, feel free to contact us!